Frequently asked questions
How quickly will my order arrive?
Romania: 3–5 working days with Fan Courier. European Union, Switzerland, Norway and the UK: 5–7 working days with DHL Express. USA and Canada: 7–9 working days with UPS Express. Australia: 8–12 working days with DHL Express. You get a tracking link by email as soon as your order ships.
Do you ship to my country?
Yes. We ship to every country in Europe, the UK, the USA, Canada, Australia and most other countries worldwide. Prices and shipping are shown in your local currency.
How much does shipping cost?
20 RON in Romania, €15 (or the local equivalent) in Europe, £25 to the UK, and $30 (or the local equivalent) to the USA, Canada, Australia and the rest of the world.
Can I return my order?
Yes, within 14 days of delivery, unworn and with tags. Returns are free in Romania. From other countries you send the parcel back yourself, at your own cost, with the courier of your choice (for example DHL or your national post). Email contact@bymarccc.com or message us on WhatsApp with your order number to start a return.
Is anything final sale?
Made-to-measure length adjustments are final sale, because the piece is cut to your height.
Will I pay import duties?
Orders shipped outside the European Union, for example to the UK, Switzerland, the USA, Canada or Australia, may be subject to local import duties or taxes.
What does custom-made mean at bymarccc?
Every piece is made to order. At checkout you give us your height and weight, and we adjust the length and fit before shipping, so you do not have to guess between two sizes.
How do I choose my size?
Each product page has a size guide. For jeans, your height and weight matter most — we use them to adjust the length. If you are between sizes, message us and we will help.
What materials do you use?
Only quality materials. Our cotton tops and tees use organic cotton from Portugal, and some pieces use sustainable, eco-conscious fabrics. Every product page lists the exact composition.
Is every pair of jeans the same?
No. Our statement denim is patched and painted by hand, so no two pairs are identical.
How can I pay?
By card through our secure Stripe checkout, in your own currency. You can also split an order into 2 card payments. Cash on delivery is available in Romania only.
Where are you based?
Our studio is in Bucharest, Romania. Many of our clients are in London and Paris, and we ship to the USA, Canada and Australia.